Happy to help!
Swift to respond.
Germany - a service wasteland? Not in our case! The Hermle team realized many years ago that service is a more than just a friendly, but uninformed voice in a call centre.
For this reason, we have continuously and purposefully expanded our range of services over the years and will continue to do so.
Service-Hotline
Service-Hotline daily:
Ready response service Saturdays:
Hotline / Spare parts phone:
Telefax:
E-Mail:
06.00 a.m. - 20.00 p.m.
07.00 a.m. - 13.00 p.m.
+49 (0)7426 95-3723
+49 (0)7426 95-2509
service@hermle.de (max. 10 MB)
Our service personnel are stationed locally near you. Service staff of our international partner companies are directly available locally. Maintenance contracts and response time agreements individually tailored to your manufacturing processes. Guaranteed fast supply of spare parts for all machine models.
- DATA TRANSFER
- REMOTE CONTROL
- REMOTE DIAGNOSTICS
- CONFERENCE CONNECTION
- CUSTOMER-ORIENTED FIELD SERVICE
- RESPONSE TIME AGREEMENT
- CALL AND RESPONSE READINESS
- SERVICE HOTLINE
- CUSTOMER SERVICE TRAINING
- TELESERVICE
- AVAILABILITY
- PROSPECTIVE MAINTENANCE
- MAINTENANCE AND MAINTENANCE CONTRACTS
You also have the option of sending service requests to us by fax, e-mail or phone answering machine.
e-messengers – information about the status of your machines around the clock and worldwide
Greater availability of machines and minimized production down times thanks to instant messaging for all malfunctions. Warning messages allow for preventive and planned machine stops. A calendar function allows us to forward alarms time-and machine dependently to responsible staff members.
(Mon - Fri 6.00 p.m. to 6.00 a.m. and 24 hours on Sat and Sun).
An escalation function allows us to define additional recipients to be notified.
